Self checkouts are one of the biggest changes to come to the POS industry in recent years. POS developers have remained focused on creating a touchscreen interface that is intuitive. Those systems are now so good at what they do that customers can do the job of the cashier in newly developed self-checkout stations.
How it Works
Every item in a market or retail environment comes with a barcode attached to it. Usually, that code is placed by the manufacturer or the retailer. Customers can use these barcodes with the barcode scanner to price and purchase items from the self-checkout station. These stations are even equipped with scales, where applicable, so that customers can buy items like fruits or vegetables without the need to rely on a store clerk.
A clerk manages the operation of these terminals and is present to diagnose any issues and solve them. That requires training, but significantly less manpower. One person can safely manage multiple self-checkout stands and keep lines moving, clearing up personnel for other tasks that are more pressing.
The retailer can also cut labor costs altogether. Customers also benefit, especially those who simply want to get in, get what they want and leave. These customers no longer need to engage in interaction with another human.
However, self-checkout stations are not invulnerable to shoplifting. Stores that intend on integrating these systems should pay close attention to security practices and establish a routine designed to stop theft as it happens.
Bio: Firoz Patel was the former CEO of AlertPay Inc., and currently oversees operations for the Payza platform. Firoz Patel is a devoted husband and father who resides in the Montreal area.
